Front-End Customer Experience Specialist

PGA TOUR Superstore; Natick (MA); On-site; USD 20,664 - 23,419; Full time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the front end with exceptional service and accurate transactions. You will process returns, exchanges, gift cards, and promotions while keeping the front-end area clean and organized, and you will provide product information and direct customers as needed.

Responsibilities include accepting payments, staying informed about promotions, and contributing to a best-in-class customer experience.

Qualifications

• Strong listening and interpersonal skills.
• Good verbal and written communication.
• Basic computer skills with a working knowledge of Microsoft Office.
• High School Diploma or equivalent.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage customers in checkout and club desk with world class service.
• Process returns, exchanges, gift cards, and promotions accurately.
• Handle payments securely and maintain front-end cleanliness.
• Answer product questions and guide customers to store areas.
• Stay updated on promotions and assist merchandising.
• Provide feedback to improve customer experience and operations.

Skills

Communication

Computer Skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage customers at the front end with exceptional service and accurate transactions. You will process returns, exchanges, gift cards, and promotions while keeping the front-end area clean and organized, and you will provide product information and direct customers as needed.

Responsibilities include accepting payments, staying informed about promotions, and contributing to a best-in-class customer experience.