Guest Experience Specialist - Flexible Hours

Target; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Target is seeking a Guest Advocate to help guests in our stores deliver a welcoming experience and assist with purchases and services. You’ll greet guests, help solve their needs, and promote Target offerings while learning about the app and loyalty programs.

This role involves fast-paced tasks, teamwork, and a flexible schedule that may include nights, weekends, holidays, and peak shopping times. Training will cover all aspects of guest service and safety policies.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos. store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Guest service

Communication

Teamwork

Flexibility

Problem solving

Job description

Target is seeking a Guest Advocate to help guests in our stores deliver a welcoming experience and assist with purchases and services. You’ll greet guests, help solve their needs, and promote Target offerings while learning about the app and loyalty programs.

This role involves fast-paced tasks, teamwork, and a flexible schedule that may include nights, weekends, holidays, and peak shopping times. Training will cover all aspects of guest service and safety policies.