Guest Experience Specialist — Evening & Overnight Shifts

Seaport Hotel; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Seaport Hotel in Boston seeks a Guest Services Representative to greet guests, assist with check-ins and reservations, and serve as the welcoming face of the property. You will coordinate with guests to ensure a smooth stay and address requests with a smile.

This role requires flexibility for evening and overnight shifts, including weekends, with a focus on delivering outstanding service in a fast-paced environment.

Qualifications

• At least 1 year of hospitality or guest service experience.
• Strong English communication skills.
• Flexible to work evenings and overnight shifts, including weekends.
• High school diploma or equivalent; bachelor's degree viewed as a plus.

Responsibilities

• Greet guests and assist with check-ins and reservations.
• Provide concierge services and resolve guest issues.
• Collaborate with other hotel departments to meet guest needs.
• Deliver exceptional service and create positive first impressions.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

The Seaport Hotel in Boston seeks a Guest Services Representative to greet guests, assist with check-ins and reservations, and serve as the welcoming face of the property. You will coordinate with guests to ensure a smooth stay and address requests with a smile.

This role requires flexibility for evening and overnight shifts, including weekends, with a focus on delivering outstanding service in a fast-paced environment.