On-call Guest Services Representative

Seaport Hotel; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Seaport Hotel in Boston seeks a Guest Services Representative to greet guests, assist with check-ins and reservations, and serve as the welcoming face of the property. You will coordinate with guests to ensure a smooth stay and address requests with a smile.

This role requires flexibility for evening and overnight shifts, including weekends, with a focus on delivering outstanding service in a fast-paced environment.

Qualifications

• At least 1 year of hospitality or guest service experience.
• Strong English communication skills.
• Flexible to work evenings and overnight shifts, including weekends.
• High school diploma or equivalent; bachelor's degree viewed as a plus.

Responsibilities

• Greet guests and assist with check-ins and reservations.
• Provide concierge services and resolve guest issues.
• Collaborate with other hotel departments to meet guest needs.
• Deliver exceptional service and create positive first impressions.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

Overview

The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.

Responsibilities

Join the team that creates unforgettable first impressions! As a Guest Services Representative, you'll be the welcoming face of Seaport Hotel, helping guests navigate every aspect of their stay. From check-ins, reservations, and special requests to concierge services, guest problem resolution, and cross-department collaboration, no two days are the same. If you're passionate about hospitality, enjoy a fast-paced environment, and love going above and beyond to exceed expectations, this is the opportunity for you.

Qualifications

This role requires flexibility to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends, with an additional shift differential provided for overnight hours. The ideal candidate has at least one year of hospitality, guest service, or related experience, strong English communication skills, and a passion for creating exceptional guest experiences. A high school diploma or equivalent is preferred, with a bachelor's degree viewed as an added advantage. If you're a dependable team player who enjoys connecting with people and delivering outstanding service, we'd love to hear from you.