On-call Guest Services Representative

CoralTree Hospitality Group; Boston, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

CoralTree Hospitality Group is seeking a Guest Services Representative in Boston, MA to greet guests, manage check-ins and reservations, and handle special requests with a concierge mindset. This role emphasizes delivering exceptional service and acting as the first and last impression of the hotel.

The ideal candidate has at least one year in hospitality or guest services, strong English communication, and a willingness to work evenings and overnight shifts, including weekends.

Qualifications

• One year of hospitality, guest service or related experience (preferred).
• Strong English communication skills, both verbal and written.
• Flexibility to work evenings and overnight shifts, including weekends; shift differential for overnight hours.

Responsibilities

• Greet guests and assist with check-ins and reservations.
• Respond to special requests and provide concierge services.
• Resolve guest issues promptly to exceed expectations.
• Collaborate with other hotel departments to fulfill guest needs.
• Anticipate guest needs and maintain attention to detail in a fast-paced environment.

Skills

Communication skills

Hospitality experience

Customer service

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Overview

The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect. The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.

Responsibilities

Join the team that creates unforgettable first impressions! As a Guest Services Representative, you'll be the welcoming face of Seaport Hotel, helping guests navigate every aspect of their stay. From check-ins, reservations, and special requests to concierge services, guest problem resolution, and cross-department collaboration, no two days are the same. If you're passionate about hospitality, enjoy a fast-paced environment, and love going above and beyond to exceed expectations, this is the opportunity for you.

Qualifications

This role requires flexibility to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends, with an additional shift differential provided for overnight hours. The ideal candidate has at least one year of hospitality, guest service, or related experience, strong English communication skills, and a passion for creating exceptional guest experiences. A high school diploma or equivalent is preferred, with a bachelor's degree viewed as an added advantage. If you're a dependable team player who enjoys connecting with people and delivering outstanding service, we'd love to hear from you.