Front Office Lead — Guest Experience & Operations

Hei Hotels Inc.; San Diego (CA); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Discounts on hotel stays

Employee meal program

Competitive benefits package

Job summary

HEI Hotels and Resorts seeks a Front Desk Associate to support the Wyndham San Diego Bayside's front office operations. You will assist with guest check-in/check-out, respond to inquiries, and uphold brand standards while maintaining a welcoming environment.

The role requires strong communication, multitasking, and cash handling abilities, with a focus on guest satisfaction and operational efficiency in a bustling hotel setting.

Qualifications

• Minimum 1 year of front desk experience.
• Proficient with PMS system and computer literacy.
• Knowledge of brand reward program and cash handling.
• Strong organizational skills and ability to multitask.
• Professional appearance and customer-focused demeanor.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Answer phones and provide high quality guest service.
• Maintain front desk operations and stock supplies.
• Communicate policies and resolve guest issues promptly.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Front desk experience

Customer service

Excellent communication

Professional appearance

Multi-tasking

Education

High School diploma or equivalent

Tools

PMS system

Job description

HEI Hotels and Resorts seeks a Front Desk Associate to support the Wyndham San Diego Bayside's front office operations. You will assist with guest check-in/check-out, respond to inquiries, and uphold brand standards while maintaining a welcoming environment.

The role requires strong communication, multitasking, and cash handling abilities, with a focus on guest satisfaction and operational efficiency in a bustling hotel setting.