Guest Experience Specialist - Front Desk

HEI Hotels & Resorts; San Jose (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation / Sick / Holiday

401(k) matching

Hotel room discounts

Pet insurance

Life insurance

Job summary

HEI Hotels & Resorts' San Ramon Marriott is seeking a friendly Front Desk Associate to welcome guests, assist with arrivals and departures, and provide exceptional service. Responsibilities include checking in/out guests, inputting data in the computer system, handling payments and vouchers, answering phones, and resolving concerns with courtesy and professionalism.

Requires a High School Diploma or equivalent; hotel experience preferred.

Qualifications

• High School Diploma or equivalent required; hotel experience preferred.
• Strong communication and interpersonal skills essential.
• Comfort with cash handling and basic computer systems.

Responsibilities

• Greet customers with a friendly welcome and assist with requests.
• Check-in/out guests and input data, confirm room rates.
• Code keys, process payments, and post charges to guest accounts.
• Answer phones, relay messages, and handle guest inquiries.
• Resolve issues and maintain calm in busy periods.

Skills

Guest services

Cash handling

Communication skills

Phone etiquette

Problem solving

Education

High School Diploma or equivalent

Tools

POS system

Credit card processing

Hotel computer system

Job description

HEI Hotels & Resorts' San Ramon Marriott is seeking a friendly Front Desk Associate to welcome guests, assist with arrivals and departures, and provide exceptional service. Responsibilities include checking in/out guests, inputting data in the computer system, handling payments and vouchers, answering phones, and resolving concerns with courtesy and professionalism.

Requires a High School Diploma or equivalent; hotel experience preferred.