Guest Experience Specialist - Front Desk

Hilton-Garden-Inn-Hotel; Carlsbad (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

401K Match

Paid Time Off (vacation, sick, etc.)

Tuition Reimbursement

Job summary

Hilton Garden Inn Carlsbad Beach in Carlsbad, CA is seeking a Front Desk Agent to greet guests, check in/out, and provide local recommendations. You will be the friendly face that helps guests start their stay with warmth and efficiency.

The role requires excellent communication, cash handling, and the ability to multitask in a fast-paced environment. Prior customer service experience and a willingness to work flexible hours, including weekends and holidays, are preferred.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience required.
• Exceptional communication skills.
• Very good computer skills.
• Flexible hours including weekends/holidays.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service preferred.
• Knowledge of hotel operations is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude.
• Efficiently handle check-in and check-out procedures.
• Provide information about hotel facilities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Process guest payments and maintain records.
• Coordinate with other departments to fulfill requests.
• Maintain cleanliness and organization of the front desk area.
• Assist with reservations and administrative tasks.

Skills

Cash handling

Communication

Computer skills

Customer service

Multitasking

Problem solving

Flexibility

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Carlsbad Beach in Carlsbad, CA is seeking a Front Desk Agent to greet guests, check in/out, and provide local recommendations. You will be the friendly face that helps guests start their stay with warmth and efficiency.

The role requires excellent communication, cash handling, and the ability to multitask in a fast-paced environment. Prior customer service experience and a willingness to work flexible hours, including weekends and holidays, are preferred.