Guest Service Pro: Start Day 1 Benefits & Growth

Hotel Leveque; Milwaukee (WI); Presencial; USD 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Insurance from Day 1

Paid time off

Holiday pay

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Resumo da oferta

First Hospitality seeks a Guest Service Representative to be the first point of contact for guests at The Cambria Milwaukee Downtown. You will deliver exceptional service, handle check-ins, and promote brand loyalty programs while coordinating with hotel departments to meet guest needs.

Ideal candidates have 2+ years in customer service, excellent communication skills, and a high school diploma. This on-site role offers DAY-1 benefits and opportunities for growth within the company.

Qualificações

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsabilidades

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.

Descrição da oferta de emprego

First Hospitality seeks a Guest Service Representative to be the first point of contact for guests at The Cambria Milwaukee Downtown. You will deliver exceptional service, handle check-ins, and promote brand loyalty programs while coordinating with hotel departments to meet guest needs.

Ideal candidates have 2+ years in customer service, excellent communication skills, and a high school diploma. This on-site role offers DAY-1 benefits and opportunities for growth within the company.