Guest Experience Specialist - Daily Pay & Benefits

Schulte Hospitality Group; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily pay

Telemedicine access

Health insurance options

Life insurance options

401k match

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee discounts

Job summary

Schulte Hospitality Group seeks a dynamic Guest Service Representative to greet guests, answer questions, and deliver outstanding service at the front desk. You will handle check-ins, answer phones with a smile, and support VIP arrivals while maintaining accuracy and guest privacy.

Join an inclusive team with a strong service culture, opportunities for growth, competitive pay, and benefits including health insurance, PTO, and a 401(k) plan. Prior front desk experience is preferred.

Qualifications

• 1 year minimum in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education required.

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Customer service

Effective communication

Time management

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group seeks a dynamic Guest Service Representative to greet guests, answer questions, and deliver outstanding service at the front desk. You will handle check-ins, answer phones with a smile, and support VIP arrivals while maintaining accuracy and guest privacy.

Join an inclusive team with a strong service culture, opportunities for growth, competitive pay, and benefits including health insurance, PTO, and a 401(k) plan. Prior front desk experience is preferred.