Guest Experience Specialist – Car Rentals

Hertz; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Parental leave

Life insurance

Educational reimbursement

Discounts

Pet insurance

Gym discounts

Job summary

Hertz is seeking a Customer Service Associate in Las Vegas to greet customers, manage rentals, and provide friendly, efficient service at the counter. You will handle the rental and return processes, answer inquiries, and offer available options to meet customer needs with a professional appearance and strong teamwork.

The role emphasizes a customer-first approach, attention to detail, and the ability to work flexible shifts in a busy car rental environment.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed goals.
• Strong computer proficiency and multi-system navigation.

Responsibilities

• Provide world-class service by managing the rental process.
• Welcome customers with a smile and maintain professional demeanor.
• Explain rates, charges, and services clearly to customers.
• Assist and coordinate customers to minimize wait times.
• Review rental parameters and prepare rental documents accurately.

Skills

Customer service

Goal oriented

Computer skills

English proficiency

Communication skills

Team player

Organization

Professionalism

Customer focus

Job description

Hertz is seeking a Customer Service Associate in Las Vegas to greet customers, manage rentals, and provide friendly, efficient service at the counter. You will handle the rental and return processes, answer inquiries, and offer available options to meet customer needs with a professional appearance and strong teamwork.

The role emphasizes a customer-first approach, attention to detail, and the ability to work flexible shifts in a busy car rental environment.