Guest Experience Specialist — BDC & Customer Service

Avondale Toyota; Avondale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

PTO and Holidays

401(k)

FSA

Disability Insurance

Growth opportunities

Team-oriented culture

Job summary

Avondale Toyota in Avondale, AZ, is hiring a Guest Experience Representative - BDC / Customer Service to warmly greet guests and guide them through the initial steps of their service or sales journey.

You will manage calls, texts, and emails, schedule appointments, and coordinate with service and sales teams to ensure a smooth guest experience. This role emphasizes hospitality, clear communication, and a customer-first approach.

Qualifications

• Hospitality-focused attitude essential; customer-first mindset
• Clear, friendly communication across channels
• Ability to handle high guest interactions professionally

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Make every caller feel valued and heard.
• Engage with current guests and new prospects to schedule appointments or to provide guidance.
• Listen carefully to each guest's needs before guiding them to the right department.
• Build trust by communicating clearly and following through on every commitment.
• Maintain meaningful conversations across phone, text, and email.
• Help our service and sales teams create seamless guest experiences.
• Manage approximately 120-125 guest interactions daily while maintaining exceptional quality.
• Look for easy opportunities to exceed guest expectations instead of simply meeting them.

Skills

Guest greeting

Phone etiquette

Customer service

Communication

Scheduling appointments

Job description

Avondale Toyota in Avondale, AZ, is hiring a Guest Experience Representative - BDC / Customer Service to warmly greet guests and guide them through the initial steps of their service or sales journey.

You will manage calls, texts, and emails, schedule appointments, and coordinate with service and sales teams to ensure a smooth guest experience. This role emphasizes hospitality, clear communication, and a customer-first approach.