Guest Experience Representative - BDC / Customer Service Representative

Avondale Toyota; Avondale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

PTO and Holidays

401(k)

FSA

Disability Insurance

Growth opportunities

Team-oriented culture

Job summary

Avondale Toyota in Avondale, AZ, is hiring a Guest Experience Representative - BDC / Customer Service to warmly greet guests and guide them through the initial steps of their service or sales journey.

You will manage calls, texts, and emails, schedule appointments, and coordinate with service and sales teams to ensure a smooth guest experience. This role emphasizes hospitality, clear communication, and a customer-first approach.

Qualifications

• Hospitality-focused attitude essential; customer-first mindset
• Clear, friendly communication across channels
• Ability to handle high guest interactions professionally

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Make every caller feel valued and heard.
• Engage with current guests and new prospects to schedule appointments or to provide guidance.
• Listen carefully to each guest's needs before guiding them to the right department.
• Build trust by communicating clearly and following through on every commitment.
• Maintain meaningful conversations across phone, text, and email.
• Help our service and sales teams create seamless guest experiences.
• Manage approximately 120-125 guest interactions daily while maintaining exceptional quality.
• Look for easy opportunities to exceed guest expectations instead of simply meeting them.

Skills

Guest greeting

Phone etiquette

Customer service

Communication

Scheduling appointments

Job description

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At Avondale Toyota, you're part of a company that invests in you; your growth, your goals, and your future. Our friendly, supportive environment encourages personal growth, celebrates hard work, and fosters lasting relationships as we are committed to long-term success. We believe in promoting within and giving our team members the tools, training, and encouragement needed to grow. We constantly strive to keep our customers and our employees happy.

We are currently accepting applications for the following positions

Position:Guest Experience Representative - BDC / Customer Service Representative

Location: Avondale, AZ

Job Id:144

# of Openings:1

BDC - Guest Experience Representative

Job Type:

Full Time

Creating Exceptional Experiences Starts with One Conversation

AtAvondale Toyota,we believe every interaction matters. Every phone call is an opportunity to make someone's day easier, build trust, and create a relationship that lasts well beyond a single visit.

As a Business Development Center Representative, you're more than a call center agent, you're the first smile our guests hear. You'll set the tone for every customer's experience by providing genuine hospitality, thoughtful communication, and personalized care from the very first \"hello.\"

If you're someone who naturally enjoys helping people, creating positive experiences, and making others feel welcomed, we'd love to meet you.

Why You'll Love Working Here

We invest in our people because we believe great guest experiences begin with an engaged, supported team.

We offer:

• Paid, hands-on training
• Paid Time Off & Paid Holidays
• 401(k)
• Flexible Spending Account (FSA)
• Disability Insurance
• Opportunities for growth and advancement
• A culture built around teamwork, respect, and hospitality

What You’ll Do

Every day is an opportunity to create a memorable experience.

You'll:

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Making every guest calling in feel valued and heard.
• Engage with current guests and new prospects to schedule appointments or to provide guidance.
• Listen carefully to each guest's needs before guiding them to the right department.
• Build trust by communicating clearly and following through on every commitment.
• Maintain meaningful conversations across phone, text, and email.
• Help our service and sales teams create seamless guest experiences.
• Manage approximately 120-125 guest interactions daily while maintaining exceptional quality.
• Look for easy opportunities to exceed guest expectations instead of simply meeting them.

More Than a Job

When you join Avondale Toyota, you're joining a team that is committed to raising the standard for what automotive hospitality can be. We endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person ® philosophy.

Zippia, a top career resource site, ranked Avondale Toyota one of the best companies to for in Avondale in 2024. Our reputation as being the best at what we do means we are always looking for enthusiastic team players to join our family.

At Avondale Toyota we aim to care for our employees (and their families) by offering benefits such as:

• Medical Insurance
• Vision Insurance
• Life Insurance
• and 401K

If this opportunity interests you, we welcome your application for the following positions: