Automotive Service Experience Specialist

Avondale Dealerships; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Employee Assistance Program

401K Retirement Plan

Paid holidays/vacation

Job summary

Avondale Group is seeking a Service Experience Associate to support the service department and elevate the client experience. You will assist with process steps, communicate repairs readiness to customers, and help manage the service drive flow.

Ideal candidates have a high school diploma or GED and 1–3 months of related experience. Training will cover Express Pay, warranty claims, and daily vehicle throughput in a high-volume dealership setting.

Qualifications

• High school diploma or GED is required or equivalent.
• 1–3 months related experience and/or training, or equivalent.
• Familiarity with service processes and claims handling is a plus.

Responsibilities

• Assist with service department processes to ensure an elevated client experience.
• Notify clients when repairs are completed and vehicle is ready for delivery.
• Assist with Service Drive Traffic and greet/start Repair Orders.
• Review, send, and schedule Express Pay; manage next day appointments for smooth service flow.

Skills

Service Drive Process

Outbound Strategies

Claims Management

Operational Support

Education

High school diploma or GED

Tools

CDK

SDL

Text to Drive

Voile

Job description

Avondale Group is seeking a Service Experience Associate to support the service department and elevate the client experience. You will assist with process steps, communicate repairs readiness to customers, and help manage the service drive flow.

Ideal candidates have a high school diploma or GED and 1–3 months of related experience. Training will cover Express Pay, warranty claims, and daily vehicle throughput in a high-volume dealership setting.