Guest Experience Specialist – Auto Sales & Service

Kalispell Ford; Kalispell (MT); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Pay

Employee Discounts

Job summary

Kalispell Toyota is expanding into a BRAND NEW state-of-the-art facility in Kalispell and seeks a Client Care Specialist to grow with the team. We emphasize guest experience, open communication, and community care while offering career growth and advancement opportunities.

Join our sales team at the new Kalispell location for a full-time position with growth potential, a strong benefits package, and a culture focused on teamwork and outstanding guest experiences.

Qualifications

• High school diploma, GED or vocational training, or job-related coursework preferred.
• Strong organizational skills and patience.
• Ability to work independently while being an integral member of the sales team.
• Attention to detail.
• Typing skills.
• Ability to work well in a fast-paced, team setting.
• Active listening skills.

Responsibilities

• Answer inbound phone, email and text leads professionally using provided scripts with goals of setting appointments.
• Respond to leads/inquiries promptly per industry standards.
• Maintain Customer Satisfaction Index higher than the branch average.
• Monitor emails in CRM and assist sales staff as needed.
• Ensure communications are professional and courteous.
• Ensure guests are greeted and appointments are ready.
• Prepare appointment vehicles for show/test drives.
• Attend ongoing improvement meetings and training.

Skills

Active listening

Organizational skills

Communication skills

Typing skills

Team collaboration

Education

High school diploma / GED

Job description

Kalispell Toyota is expanding into a BRAND NEW state-of-the-art facility in Kalispell and seeks a Client Care Specialist to grow with the team. We emphasize guest experience, open communication, and community care while offering career growth and advancement opportunities.

Join our sales team at the new Kalispell location for a full-time position with growth potential, a strong benefits package, and a culture focused on teamwork and outstanding guest experiences.