Guest Experience & Appointments Specialist

Kalispell Toyota; Kalispell (MT); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Pay

Employee Discounts

Advancement Opportunities

Job summary

Kalispell Toyota is expanding to a new Kalispell facility and seeking a Client Care Specialist to grow with the team. The role emphasizes delivering exceptional guest experiences before, during, and after a vehicle sale, handling inquiries, and maintaining high CSI scores.

We offer a full-time schedule with 4-10 hour shifts, bonuses, and comprehensive benefits including 401(k) matching and insurance options. No relocation, on-site work at our Kalispell location.

Qualifications

• High school diploma or equivalent preferred.
• Strong organizational skills and patience.
• Ability to work in a fast-paced, team setting.

Responsibilities

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

Skills

Customer service

Communication

Organization

Active listening

Typing

Teamwork

Education

High school diploma or equivalent

Job description

Kalispell Toyota is expanding to a new Kalispell facility and seeking a Client Care Specialist to grow with the team. The role emphasizes delivering exceptional guest experiences before, during, and after a vehicle sale, handling inquiries, and maintaining high CSI scores.

We offer a full-time schedule with 4-10 hour shifts, bonuses, and comprehensive benefits including 401(k) matching and insurance options. No relocation, on-site work at our Kalispell location.