Client Care Specialist

Kalispell Volkswagen; Kalispell, Northern (MT, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) Matching

Health, Dental, Vision Insurance

Vacation & Sick Pay

Employee Discounts

Job summary

Kalispell Toyota is expanding into a brand new facility and seeks a Client Care Specialist to join the sales team. We emphasize guest experience, teamwork and employee development, welcoming candidates from customer service, retail, or hospitality backgrounds.

We offer a competitive salary with bonuses, full-time schedule, 401(k) matching, health benefits, paid time off and opportunities for advancement at Kalispell Toyota. Join us and grow with a forward-thinking dealership.

Qualifications

• Requires high school diploma or GED.
• Experience in customer service preferred.
• Ability to work in a fast-paced, team setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer inbound phone, email and text leads using scripts to set appointments.
• Respond to leads and inquiries promptly per industry/standards.
• Maintain CSI ratings above the branch average.
• Assist sales teams with responses and CRM communications.
• Ensure professional communication in person, phone, text and email.

Skills

Customer service

Communication

CRM experience

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM software

Job description

Kalispell Toyota has moved and we are expanding into our BRAND NEW state-of-the-art facility in Kalispell, and we want you to grow along with us! At Kalispell Toyota, we like to do things differently. We know what most people think of car dealerships, and we’re here to change that! We may service and sell vehicles, but first, we’re here to take care of our employees and community. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.

Kalispell Toyota is looking to add a talented individual at our new location that is seeking opportunities for growth, and would like to join our Sales Team as a Client Care Specialist. We understand the importance of education, and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• $40,000-$50,000 a year including bonuses
• Full-Time schedule with 4-10hr shifts and rotating weekends
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement
• Vacation & Sick Pay
• Employee Discounts on products/services
• Access to company fun and events year round

WHAT YOU’LL DO:

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

WHAT YOU’LL NEED:

• High school diploma, GED or vocational training or job-related course work, preferred
• Strong organizational skills and patience
• Ability to work independently while being an integral member of the sales team
• Strong attention to detail
• Typing skills
• Ability to work well in a fast-paced, team setting
• Active listening skills