Automotive Guest Experience Specialist

Kalispell Volkswagen; Kalispell, Northern (MT, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) Matching

Health, Dental, Vision Insurance

Vacation & Sick Pay

Employee Discounts

Job summary

Kalispell Toyota is expanding into a brand new facility and seeks a Client Care Specialist to join the sales team. We emphasize guest experience, teamwork and employee development, welcoming candidates from customer service, retail, or hospitality backgrounds.

We offer a competitive salary with bonuses, full-time schedule, 401(k) matching, health benefits, paid time off and opportunities for advancement at Kalispell Toyota. Join us and grow with a forward-thinking dealership.

Qualifications

• Requires high school diploma or GED.
• Experience in customer service preferred.
• Ability to work in a fast-paced, team setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer inbound phone, email and text leads using scripts to set appointments.
• Respond to leads and inquiries promptly per industry/standards.
• Maintain CSI ratings above the branch average.
• Assist sales teams with responses and CRM communications.
• Ensure professional communication in person, phone, text and email.

Skills

Customer service

Communication

CRM experience

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM software

Job description

Kalispell Toyota is expanding into a brand new facility and seeks a Client Care Specialist to join the sales team. We emphasize guest experience, teamwork and employee development, welcoming candidates from customer service, retail, or hospitality backgrounds.

We offer a competitive salary with bonuses, full-time schedule, 401(k) matching, health benefits, paid time off and opportunities for advancement at Kalispell Toyota. Join us and grow with a forward-thinking dealership.