Client Care Specialist

Kalispell Ford; Kalispell (MT); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) Matching

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Pay

Employee Discounts

Job summary

Kalispell Toyota is expanding into a BRAND NEW state-of-the-art facility in Kalispell and seeks a Client Care Specialist to grow with the team. We emphasize guest experience, open communication, and community care while offering career growth and advancement opportunities.

Join our sales team at the new Kalispell location for a full-time position with growth potential, a strong benefits package, and a culture focused on teamwork and outstanding guest experiences.

Qualifications

• High school diploma, GED or vocational training, or job-related coursework preferred.
• Strong organizational skills and patience.
• Ability to work independently while being an integral member of the sales team.
• Attention to detail.
• Typing skills.
• Ability to work well in a fast-paced, team setting.
• Active listening skills.

Responsibilities

• Answer inbound phone, email and text leads professionally using provided scripts with goals of setting appointments.
• Respond to leads/inquiries promptly per industry standards.
• Maintain Customer Satisfaction Index higher than the branch average.
• Monitor emails in CRM and assist sales staff as needed.
• Ensure communications are professional and courteous.
• Ensure guests are greeted and appointments are ready.
• Prepare appointment vehicles for show/test drives.
• Attend ongoing improvement meetings and training.

Skills

Active listening

Organizational skills

Communication skills

Typing skills

Team collaboration

Education

High school diploma / GED

Job description

Kalispell Toyota has moved and we are expanding into our BRAND NEW state-of-the-art facility in Kalispell, and we want you to grow along with us! At Kalispell Toyota, we like to do things differently. We know what most people think of car dealerships, and we’re here to change that! We may service and sell vehicles, but first, we’re here to take care of our employees and community. We focus on the guest experience and pride ourselves in taking an open and honest approach to provide the best automotive sales and service experience. We thrive on teamwork with an emphasis on individual accountability and employee satisfaction.

Kalispell Toyota is looking to add a talented individual at our new location that is seeking opportunities for growth, and would like to join our Sales Team as a Client Care Specialist. We understand the importance of education, and invest in our staff through continual career growth and opportunities for advancement. We welcome individuals who are new to the automotive industry, and may have experience with previous roles in customer service, retail sales, restaurant industry or hospitality.

WHAT WE OFFER:

• $40,000-$50,000 a year including bonuses
• Full-Time schedule with 4-10hr shifts and rotating weekends
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement
• Vacation & Sick Pay
• Employee Discounts on products/services
• Access to company fun and events year round

WHAT YOU’LL DO:

• Answer inbound phone, email and text leads in a professional manner using provided scripts with end goals of setting appointment with guests at the dealership
• Respond to leads/inquiries in a timely manner determined by industry and dealership standards
• Maintain Customer Satisfaction Index rating at least 2% higher than zone/branch average
• Monitor all inbound and outbound emails in the CRM while assisting sales consultants/sales managers with responses as needed
• Ensure that all communications via phone, text, email or in-person are professional and courteous
• Ensure that sales consultants are ready for all appointments and waiting at the door when guests arrive
• Ensure appointment vehicles are selected, clean and ready to show/test drive for dealership guests
• Maintain minimum training standards set forth by manufacturers
• Attend ongoing improvement meetings held by management teams
• Become proficient in warranty coverage, policies and procedures set by manufacturers
• Greet guests upon arrival in a prompt, courteous and professional manner
• Acknowledge all dealership guests on the premises when opportunity arises
• Perform any and all other related duties as required and assigned
• Maintain a professional image and appearance in the workplace
• Provide top-notch and exceptional guest experiences before, during and after a vehicle sale

WHAT YOU’LL NEED:

• High school diploma, GED or vocational training or job-related course work, preferred
• Strong organizational skills and patience
• Ability to work independently while being an integral member of the sales team
• Strong attention to detail
• Typing skills
• Ability to work well in a fast-paced, team setting
• Active listening skills