Guest-Experience Hotel Housekeeper

Courtyard West Palm Beach; West Palm Beach (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Incentives

Employee Referral Program

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase

401k with Employer Contribution (Full-

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full-

Accident (Full-Time)

Critical Illness (Full-Time)

Cross-training Opportunities

Hotel Room Discounts

Job summary

MHG Hotels LLC is seeking a hotel housekeeper to help ensure guests have a comfortable stay and a welcoming environment. You will manage guest check-ins/outs, respond to requests, handle billing, and share local information.

The role requires a professional demeanor, strong communication, and the ability to engage with guests from diverse backgrounds. Training and opportunities for cross-training are provided, with equal opportunity employment.

Qualifications

• A professional demeanor.
• A warm and welcoming personality and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable people on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Skills

Friendly demeanor

Team player

Attention to detail

Job description

MHG Hotels LLC is seeking a hotel housekeeper to help ensure guests have a comfortable stay and a welcoming environment. You will manage guest check-ins/outs, respond to requests, handle billing, and share local information.

The role requires a professional demeanor, strong communication, and the ability to engage with guests from diverse backgrounds. Training and opportunities for cross-training are provided, with equal opportunity employment.