Guest Experience Agent - Check-In & Service Champion

Hampton inn delray beach; Delray Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

The Hampton Inn Delray Beach is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, handle payments, and verify bill accuracy while upholding brand standards. You will anticipate guest needs, assist with reservations and requests, resolve issues promptly, and provide professional, friendly service designed to ensure a memorable stay for every guest.

The ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, and works as part

Qualifications

• Experience in hospitality or front desk operations preferred.
• Strong interpersonal and communication skills.
• Ability to handle payments and verify billing with accuracy.

Responsibilities

• Process check-ins and check-outs with guests.
• Secure payments and verify billing accuracy.
• Assist guests with reservations and requests in a professional manner.
• Uphold brand standards and provide high-quality service.

Skills

Customer service

Cash handling

Payment processing

Reservations assistance

Job description

The Hampton Inn Delray Beach is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, handle payments, and verify bill accuracy while upholding brand standards. You will anticipate guest needs, assist with reservations and requests, resolve issues promptly, and provide professional, friendly service designed to ensure a memorable stay for every guest.

The ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, and works as part