Front Desk Agent: Guest Experience Pro — Daily Pay

Aimbridge Hospitality; West Palm Beach (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Embassy Suites by Hilton West Palm Beach Central is seeking a Front Desk Agent to deliver warm, efficient guest service at check-in and check-out. You will act as the face of the hotel, guiding guests with friendly professionalism and coordinating with the team to meet requests.

Ideal candidates have a high school diploma and some hotel experience, plus familiarity with hotel management software and Microsoft Office.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office Suite.

Responsibilities

• Provide warm, professional guest service at front desk and during check-in/check-out.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and turn challenges into positive experiences.
• Handle reservations, room requests, and administrative tasks with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Embassy Suites by Hilton West Palm Beach Central is seeking a Front Desk Agent to deliver warm, efficient guest service at check-in and check-out. You will act as the face of the hotel, guiding guests with friendly professionalism and coordinating with the team to meet requests.

Ideal candidates have a high school diploma and some hotel experience, plus familiarity with hotel management software and Microsoft Office.