Senior Service Advisor Training & Performance Coach

Tony Group; Waipahu (HI); On-site; USD 80,000 - 200,000; Full time

Benefits offered by this job

Relocation assistance

Bonus opportunities

Job summary

Tony Group Automotive is seeking a Service Trainer to develop and coach Service Advisors across our Hawaii dealership locations. This hands-on role trains on the service drive and in classrooms to elevate advisor skills, confidence, and performance, delivering an Awesome Guest Experience.

You will observe real Guest interactions, lead role-plays, and partner with Service Managers and Technicians to improve the entire service experience while driving consistency and service excellence.

Qualifications

• 5+ years of experience in related field (Service Advisor, Service Manager, Fixed Operations)
• 2+ years in training, coaching, or management preferred
• Multi-store or group experience strongly preferred

Responsibilities

• Develop and deliver training to improve Service Advisor knowledge, confidence, consistency, and performance.
• Coach Advisors on the full Guest experience, including greetings, needs discovery, walkarounds, and recommendations.
• Reinforce ethical, guest-focused sales practices that build trust and support dealership performance.
• Conduct classroom training, role-play, one-on-one coaching, and real-time Service Drive observation.
• Observe interactions and evaluate performance through repair orders, guest communications, and MPI/Video MPI activity.

Skills

Leadership

Coaching

Training

Communication

Operations knowledge

DMS systems

Job description

Tony Group Automotive is seeking a Service Trainer to develop and coach Service Advisors across our Hawaii dealership locations. This hands-on role trains on the service drive and in classrooms to elevate advisor skills, confidence, and performance, delivering an Awesome Guest Experience.

You will observe real Guest interactions, lead role-plays, and partner with Service Managers and Technicians to improve the entire service experience while driving consistency and service excellence.