Guest Experience Specialist

Build-A-Bear Workshop; Town of Victor (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

Build-A-Bear Workshop in Town of Victor seeks a Bear Builder associate to engage guests and create memorable experiences. You will assist guests in personalizing furry friends, uphold brand standards, and maintain a welcoming environment in a busy retail setting.

The role emphasizes guest interaction, reliability, and a friendly, can-do attitude, with safety and store procedures guiding daily duties. Hourly pay range is provided with opportunities to contribute to team success.

Qualifications

• High school diploma or GED equivalent.
• Associate's degree in business, management, or related field preferred.
• Demonstrates a 'How Can I Help' attitude and guest-first approach.

Responsibilities

• Provide exceptional guest service by helping guests create personalized furry friends and ensuring a memorable experience.
• Actively engage with guests showing genuine enthusiasm for the Build-A-Bear brand.
• Create a warm and inclusive atmosphere, fostering positive interactions and guest satisfaction.
• Uphold operational excellence by meeting brand standards for a cohesive guest experience.
• Demonstrate strong team commitment; be dependable, engaged and helpful.

Skills

Guest service

Teamwork

Communication

Flexibility

Integrity

Education

High school diploma or GED

Associate's degree in business/management or related field

Job description

Build-A-Bear Workshop in Town of Victor seeks a Bear Builder associate to engage guests and create memorable experiences. You will assist guests in personalizing furry friends, uphold brand standards, and maintain a welcoming environment in a busy retail setting.

The role emphasizes guest interaction, reliability, and a friendly, can-do attitude, with safety and store procedures guiding daily duties. Hourly pay range is provided with opportunities to contribute to team success.