Guest Experience Specialist (Retail)

Build-A-Bear Workshop, Inc; City of Middletown (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

Build-A-Bear Workshop, Inc. is seeking a Bear Builder Associate in Middletown, NY. You will engage with guests to create memorable, personalized furry friends and uphold brand standards while delivering exceptional guest service in a team-driven environment.

The role emphasizes a friendly, inclusive atmosphere, reliability, and flexibility to ensure every guest leaves satisfied, with adherence to store standards and safety guidelines.

Qualifications

• High school diploma or GED required.
• Associate's degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by helping guests create their personalized furry friends.
• Actively engage with guests with genuine enthusiasm for our brand.
• Create a warm, inclusive atmosphere for guests, ensuring they leave satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines for a seamless guest experience.
• Strong team commitment; be dependable, engaged, and a helpful team member.

Skills

Guest service

Teamwork

Customer engagement

Brand standards

Education

High school diploma

Associate degree (business/related)

Job description

Build-A-Bear Workshop, Inc. is seeking a Bear Builder Associate in Middletown, NY. You will engage with guests to create memorable, personalized furry friends and uphold brand standards while delivering exceptional guest service in a team-driven environment.

The role emphasizes a friendly, inclusive atmosphere, reliability, and flexibility to ensure every guest leaves satisfied, with adherence to store standards and safety guidelines.