Guest Experience Specialist

Lululemon Athletica Inc.; Tennessee; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Job summary

lululemon Athletica Inc. is seeking a dedicated Educator to join our retail store team. You will deliver world-class guest experiences, share high-quality product education, and connect with guests through our community and culture.

You will engage with guests, assess needs, and guide purchases and returns while supporting omnichannel programs. This role requires flexibility, inclusivity, and a passion for fitness and well-being.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Job description

lululemon Athletica Inc. is seeking a dedicated Educator to join our retail store team. You will deliver world-class guest experiences, share high-quality product education, and connect with guests through our community and culture.

You will engage with guests, assess needs, and guide purchases and returns while supporting omnichannel programs. This role requires flexibility, inclusivity, and a passion for fitness and well-being.