Retail Guest Experience Specialist

Lululemon Athletica Inc.; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Job summary

lululemon Athletica Inc. is seeking an Educator to deliver world-class guest service and product education in our retail stores. You will engage with guests, share knowledge about performance fabrics and community culture, and help deliver an exceptional store experience.

As a foundational role, you will move across the floor to assist guests, collaborate with teammates, and support store operations while upholding company values and safety policies.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma or GED

Job description

lululemon Athletica Inc. is seeking an Educator to deliver world-class guest service and product education in our retail stores. You will engage with guests, share knowledge about performance fabrics and community culture, and help deliver an exceptional store experience.

As a foundational role, you will move across the floor to assist guests, collaborate with teammates, and support store operations while upholding company values and safety policies.