Guest Experience Specialist

Socket.dev; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus program up to $500/month

Stock options

401k + matching

Health insurance

Flexible scheduling

PTO 15 days

Birthday paid day off

Parental leave

Life insurance

Employee discounts

Job summary

Placemakr in Tempe, AZ is seeking a Guest Experience Associate to deliver outstanding on-site guest service and support for residents and guests. You will be the primary contact, assist with room setup, stock amenities, and coordinate with housekeeping and maintenance to ensure smooth operations.

Applicants should have 1+ year of customer service experience, be flexible to work evenings, weekends and holidays, and demonstrate strong communication skills and teamwork in a fast-paced environment.

Qualifications

• 1+ year of customer service experience in hospitality, retail, multi-family, or related field.
• Flexibility to work varied hours including evenings, weekends, and holidays.
• Excellent verbal and written communication; professional demeanor.

Responsibilities

• Provide exceptional on-site guest service to guests and residents.
• Coordinate with property team to support daily operations and guest needs.
• Log maintenance requests and coordinate with housekeeping and other teams.
• Maintain safety, cleanliness and high standards across shared spaces.

Skills

Customer service

Scheduling flexibility

Clear communication

POS system

CRM experience

Teamwork

Multi-tasking

Attention to detail

Guest-focused

Problem solving

Tools

POS system

CRM software

Job description

Placemakr in Tempe, AZ is seeking a Guest Experience Associate to deliver outstanding on-site guest service and support for residents and guests. You will be the primary contact, assist with room setup, stock amenities, and coordinate with housekeeping and maintenance to ensure smooth operations.

Applicants should have 1+ year of customer service experience, be flexible to work evenings, weekends and holidays, and demonstrate strong communication skills and teamwork in a fast-paced environment.