Guest Experience Specialist

Schulte Hospitality Group; Surfside (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily pay

Telemedicine

Health insurance

Life insurance

401(k) matching

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on tickets/events

Job summary

Schulte Hospitality Group in Surfside, FL is seeking a dynamic, service-oriented Guest Service Representative to join our team. You will greet guests, handle arrival lists, and assist with check-ins, delivering warm hospitality.

We offer daily pay, telemedicine, health and life insurance options, 401k matching, PTO, and other benefits designed to support our employees. The role emphasizes guest recognition, accurate cash handling, and professional communication.

Qualifications

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal written communication

Guest service

Education

High School diploma

Job description

Schulte Hospitality Group in Surfside, FL is seeking a dynamic, service-oriented Guest Service Representative to join our team. You will greet guests, handle arrival lists, and assist with check-ins, delivering warm hospitality.

We offer daily pay, telemedicine, health and life insurance options, 401k matching, PTO, and other benefits designed to support our employees. The role emphasizes guest recognition, accurate cash handling, and professional communication.