Guest Experience Specialist

St. Louis Science Center; St. Louis (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

St. Louis Science Center is seeking Guest Services Representatives to provide an exceptional guest experience by greeting visitors, making recommendations, handling phone reservations, and selling tickets.

You will project a professional image, address issues promptly, and support park operations in a busy museum environment. Ideal candidates are outgoing, with strong communication and cash handling skills, able to work varied hours, including weekends and holidays, and comfortable guiding large

Qualifications

• Outgoing, service-oriented personality with guest focus.
• Excellent communication and problem-solving abilities.
• Ability to respond to unforeseen circumstances with large crowds.
• Team player who can work with minimal supervision.
• Accurate cash and credit card transactions.
• Available to work varied hours, including weekends and holidays.
• Professional appearance adherent to uniform policy.
• HS diploma or GED; college coursework preferred in hospitality/science/education.
• Successful experience handling diverse customer situations.
• Cash handling experience; basic ticketing knowledge is a plus.
• Telephone reservations or telemarketing experience is desirable.
• Microsoft Excel/Word knowledge is beneficial.

Responsibilities

• Interact with all guests in a fun and upbeat manner.
• Greeting: Welcome guests and help plan visits.
• Cashiering: Conduct ticket transactions and suggest promotions.
• Reservations: Provide information and conduct ticket transactions for callers.
• Parking: Manage parking transactions as guests depart.
• Develop knowledge of Science Center operations and procedures.
• Monitor guest behavior and enforce safety procedures.
• Communicate with chaperones when handling large groups of students.
• Perform other duties as required.

Skills

Outgoing personality

Excellent communication

Problem solving

Team player

Cashiering transactions

Flexible hours

Professional appearance

Education

HS diploma or GED

College coursework in hospitality/science/education

Basic ticketing system knowledge

Telephone reservations experience

Customer service experience

Tools

Ticketing system knowledge

Excel/Word knowledge

Job description

St. Louis Science Center is seeking Guest Services Representatives to provide an exceptional guest experience by greeting visitors, making recommendations, handling phone reservations, and selling tickets.

You will project a professional image, address issues promptly, and support park operations in a busy museum environment. Ideal candidates are outgoing, with strong communication and cash handling skills, able to work varied hours, including weekends and holidays, and comfortable guiding large