Aquarium Guest Experience Specialist - Engaging Service

Lm Services Corporation Group; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

St Louis Aquarium at Union Station is seeking a customer-focused guest services associate to deliver engaging, unforgettable experiences. You will assist guests at the ticket desk, operate the POS, and ensure safe, clean, and high-quality service throughout the facility.

Qualifications include prior guest services experience, strong communication, and a proactive, energetic attitude. Must be able to stand for long periods and lift up to 50 pounds as needed.

Qualifications

• Previous experience in a customer, retail or guest services position preferred.
• Some cash handling experience preferred.
• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience for everyone.
• Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Recommend sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to achieve the best guest experience.
• Operate Point of Sale system to carry out ticket transactions.
• Adhere to cash handling policies to ensure accurate bank is kept.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Ensure all admission and sales data is captured to maximize reporting potential.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

Skills

Excellent verbal communication

Listening and presentation

Anticipate guest needs

POS system knowledge

Creative problem solving

Energetic and eager

Tools

Point of Sale system

Job description

St Louis Aquarium at Union Station is seeking a customer-focused guest services associate to deliver engaging, unforgettable experiences. You will assist guests at the ticket desk, operate the POS, and ensure safe, clean, and high-quality service throughout the facility.

Qualifications include prior guest services experience, strong communication, and a proactive, energetic attitude. Must be able to stand for long periods and lift up to 50 pounds as needed.