Guest Services Rep. - Part Time

St. Louis Science Center; St. Louis (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

St. Louis Science Center is seeking Guest Services Representatives to provide an exceptional guest experience by greeting visitors, making recommendations, handling phone reservations, and selling tickets.

You will project a professional image, address issues promptly, and support park operations in a busy museum environment. Ideal candidates are outgoing, with strong communication and cash handling skills, able to work varied hours, including weekends and holidays, and comfortable guiding large

Qualifications

• Outgoing, service-oriented personality with guest focus.
• Excellent communication and problem-solving abilities.
• Ability to respond to unforeseen circumstances with large crowds.
• Team player who can work with minimal supervision.
• Accurate cash and credit card transactions.
• Available to work varied hours, including weekends and holidays.
• Professional appearance adherent to uniform policy.
• HS diploma or GED; college coursework preferred in hospitality/science/education.
• Successful experience handling diverse customer situations.
• Cash handling experience; basic ticketing knowledge is a plus.
• Telephone reservations or telemarketing experience is desirable.
• Microsoft Excel/Word knowledge is beneficial.

Responsibilities

• Interact with all guests in a fun and upbeat manner.
• Greeting: Welcome guests and help plan visits.
• Cashiering: Conduct ticket transactions and suggest promotions.
• Reservations: Provide information and conduct ticket transactions for callers.
• Parking: Manage parking transactions as guests depart.
• Develop knowledge of Science Center operations and procedures.
• Monitor guest behavior and enforce safety procedures.
• Communicate with chaperones when handling large groups of students.
• Perform other duties as required.

Skills

Outgoing personality

Excellent communication

Problem solving

Team player

Cashiering transactions

Flexible hours

Professional appearance

Education

HS diploma or GED

College coursework in hospitality/science/education

Basic ticketing system knowledge

Telephone reservations experience

Customer service experience

Tools

Ticketing system knowledge

Excel/Word knowledge

Job description

Description

Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with all guests in a fun and upbeat manner through:
• Greeting: Welcome guests in a warm and friendly manner; answer questions and help plan visits
• Cashiering: Conduct ticket transactions for all venues and provide suggestions based on age, demographics and interests; share available promotions, combos and specials
• Reservations: Provide general and event-specific information; make suggestions based on age, demographics and interests, and conduct ticket transactions to callers
• Parking: Conduct parking transactions as guests leave the parking lot.
• Develop and maintain a thorough knowledge of Science Center operations and procedures
• Monitor guest behavior, enforcing basic safety, security and emergency procedures
• Ability to manage large groups of school age children and communicate with their chaperones
• Perform other duties as required

Requirements

QUALIFICATIONS

• Outgoing, service orientated personality
• Patient, good listening, problem solving and speaking skills
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
• Ability to perform job duties as part of a team without close supervision
• Perform cash and credit card transactions in an accurate and efficient manner
• Must be available to work varied hours, including weekends, evenings, and holidays
• Present a clean and professional appearance by adhering to the uniform policy

EDUCATION/EXPERIENCE

• HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus
• Successful experience handling a variety of customer situations
• Cash handling, including counting down a register
• Basic ticketing system knowledge a plus
• Telephone reservation or customer-oriented telemarketing highly desired

LANGUAGE SKILLS

Excellent oral, written communication and interpersonal skills; ability to speak any additional languages a plus

MATHEMATICAL SKILLS

• Basic high school mathematical skills
• Microsoft Excel and Word knowledge beneficial

PHYSICAL DEMANDS

• Must be able to stand or sit for prolonged periods of time
• Standard (with correction) hearing and day/night vision
• Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
• Must be able to lift up to 30 pounds

WORK ENVIRONMENT

• Busy, and at times very loud public museum setting, with some outside parking booth responsibilities – ability to withstand loud, crowded areas.
• May be called upon for last minute shifts because of call offs or short-staffing for scheduled events
• Must be able to work in variety of environments including outside and in all weather conditions