Guest Experience Specialist

Fairfield Inn Romulus; Romulus (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Assistance Fund

Job summary

Fairfield Inn Romulus in Romulus, MI is seeking a Guest Service Agent to manage check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests, all while upholding brand standards and delivering exceptional service.

The role focuses on anticipating guest needs and providing solutions to ensure satisfaction in a friendly, professional environment.

Responsibilities

• Process check-ins and check-outs in a courteous, efficient manner.
• Secure payment and verify billing accuracy for all transactions.
• Assist guests with reservations, requests, and special accommodations.

Job description

Fairfield Inn Romulus in Romulus, MI is seeking a Guest Service Agent to manage check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests, all while upholding brand standards and delivering exceptional service.

The role focuses on anticipating guest needs and providing solutions to ensure satisfaction in a friendly, professional environment.