Guest Service Agent

Fairfield Inn Romulus; Romulus (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Assistance Fund

Job summary

Fairfield Inn Romulus in Romulus, MI is seeking a Guest Service Agent to manage check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests, all while upholding brand standards and delivering exceptional service.

The role focuses on anticipating guest needs and providing solutions to ensure satisfaction in a friendly, professional environment.

Responsibilities

• Process check-ins and check-outs in a courteous, efficient manner.
• Secure payment and verify billing accuracy for all transactions.
• Assist guests with reservations, requests, and special accommodations.

Job description

Fairfield Inn Romulus
Romulus, MI 48174, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.