Guest Experience Specialist

Blue Water Development Corp.; Rapid City (SD); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water Development Corp. operates a welcoming guest service team at HTR Black Hills Resort in Rapid City, SD. We seek a friendly Guest Service Specialist to manage reservations, check-in/out, and guest inquiries with a positive, proactive attitude.

The role emphasizes accuracy, multitasking, and a strong customer-service mindset to deliver memorable guest experiences in a dynamic hospitality environment.

Qualifications

• High school diploma or GED required.
• 1-3 years front desk/reservations/customer service experience.
• Enthusiastic, upbeat and energetic.
• Strong attention to detail.
• Able to work weekends, holidays, and evenings.
• Works well under pressure.
• Proficient with computers and office equipment.

Responsibilities

• Operate front desk and guest service stations, including reservations, check-in/out, and handling site charges or rentals.
• Deliver friendly guest interactions using the Blue Water Way from phone to face-to-face.
• Support concierge with guest direction, questions, and arrangements.
• Open/close guest service center following daily procedures to maintain a clean, orderly environment.
• Follow cash handling procedures and manage receipts, ledgers, and daily charges.
• Keep the property clean, orderly, and guest-ready at all times.
• Perform other duties as assigned and maintain regular attendance.

Skills

Front desk

Customer service

Communication

Education

High school diploma or GED

Tools

Point-of-sale systems

Job description

Blue Water Development Corp. operates a welcoming guest service team at HTR Black Hills Resort in Rapid City, SD. We seek a friendly Guest Service Specialist to manage reservations, check-in/out, and guest inquiries with a positive, proactive attitude.

The role emphasizes accuracy, multitasking, and a strong customer-service mindset to deliver memorable guest experiences in a dynamic hospitality environment.