Guest Care & Sales Specialist: Elevate the Guest Experience

6040 Aesthetic Medical Practice - ND PLLC; Rapid City (SD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Growth opportunities

Modern studio environment

Job summary

Chapter Aesthetic Studio in Rapid City is seeking a guest care specialist who blends hospitality with consultative sales to guide guests toward personalized treatment plans. You will welcome guests, conduct consultations, educate on services, memberships, and financing options, and drive sales while ensuring a premium guest experience.

Join a modern studio environment with growth opportunities, training, and employee discounts.

Qualifications

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication and interpersonal abilities.
• Comfortable using scheduling systems, CRM platforms, and POS software.
• Organized, adaptable, and able to thrive in a fast-paced environment.
• High school diploma or equivalent required.
• Flexible availability including evenings and weekends.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm.
• Conduct consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive sales performance through memberships, package sales, rebooking, and guest retention.
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty.
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing.
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience.
• Maintain accurate guest records within scheduling and CRM systems.
• Support studio events, promotions, and local marketing initiatives.
• Help maintain a clean, organized, and guest-ready studio environment.

Skills

Sales

Hospitality

Customer relationships

Education

High School Diploma

Tools

CRM software

Scheduling systems

POS software

Job description

Chapter Aesthetic Studio in Rapid City is seeking a guest care specialist who blends hospitality with consultative sales to guide guests toward personalized treatment plans. You will welcome guests, conduct consultations, educate on services, memberships, and financing options, and drive sales while ensuring a premium guest experience.

Join a modern studio environment with growth opportunities, training, and employee discounts.