Accommodations - Guest Service Specialist

Blue Water Development Corp.; Rapid City (SD); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water Development Corp. operates a welcoming guest service team at HTR Black Hills Resort in Rapid City, SD. We seek a friendly Guest Service Specialist to manage reservations, check-in/out, and guest inquiries with a positive, proactive attitude.

The role emphasizes accuracy, multitasking, and a strong customer-service mindset to deliver memorable guest experiences in a dynamic hospitality environment.

Qualifications

• High school diploma or GED required.
• 1-3 years front desk/reservations/customer service experience.
• Enthusiastic, upbeat and energetic.
• Strong attention to detail.
• Able to work weekends, holidays, and evenings.
• Works well under pressure.
• Proficient with computers and office equipment.

Responsibilities

• Operate front desk and guest service stations, including reservations, check-in/out, and handling site charges or rentals.
• Deliver friendly guest interactions using the Blue Water Way from phone to face-to-face.
• Support concierge with guest direction, questions, and arrangements.
• Open/close guest service center following daily procedures to maintain a clean, orderly environment.
• Follow cash handling procedures and manage receipts, ledgers, and daily charges.
• Keep the property clean, orderly, and guest-ready at all times.
• Perform other duties as assigned and maintain regular attendance.

Skills

Front desk

Customer service

Communication

Education

High school diploma or GED

Tools

Point-of-sale systems

Job description

Accommodations - Guest Service Specialist

HTR Black Hills Resort, 13752 US-16, Rapid City, South Dakota, United States of America

Job Description

Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences.

Love making memories? Come ride the wave with us and join our team!

INTRODUCTION TO ROLE: Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

• Full-time roles: Are eligible for Health benefits, 401K, and property discounts
• Seasonal roles: Are not eligible for health benefits
• Seasonal roles are eligible for sick time and holiday pay

WHAT YOU WILL WORK ON: Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate: While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement: This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift: The employee must frequently lift and/or move up to 30 pounds
• Vision: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

HTR Black Hills Resort, 13752 US-16, Rapid City, South Dakota, United States of America