Guest Experience Specialist

Innisfree Hotels; Pensacola Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Innisfree Hotels in Pensacola Beach is seeking a friendly Guest Service Agent to welcome guests and manage check-in/out at Hampton Inn Pensacola Beach. You will handle reservations, assist guests with special requests, and maintain accurate front desk records while delivering hospitality with a smile.

The ideal candidate has at least 1 year of customer service experience, excellent English communication, and comfort using reservation and POS systems.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail-oriented.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.

Responsibilities

• Greet guests upon arrival and make them feel welcomed, following the hotel policies.
• Check-in and check-out guests as needed, assign rooms, and process payments for guest bills.
• Assist guests in booking reservations and canceling reservations as needed.
• Arrange for special services for guests, such as taxi calls or directing housekeeping requests.
• Maintain a clean and safe work environment and report safety issues to management.

Skills

Customer service

English communication

Multi-tasking

Team player

Independent work

Education

High school diploma

Tools

POS systems

Reservation systems

Computers

Job description

Innisfree Hotels in Pensacola Beach is seeking a friendly Guest Service Agent to welcome guests and manage check-in/out at Hampton Inn Pensacola Beach. You will handle reservations, assist guests with special requests, and maintain accurate front desk records while delivering hospitality with a smile.

The ideal candidate has at least 1 year of customer service experience, excellent English communication, and comfort using reservation and POS systems.