Guest Experience Manager

Innisfree 62s

Pensacola Beach (FL)

On-site

USD 45,000 - 65,000

Full time

5 days ago

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Job summary

Innisfree Hotels in Pensacola Beach is seeking a Guest Services Manager to oversee Front Desk, Reservations, PBX, Bell staff and transportation services, ensuring quality and guest satisfaction. The role requires thorough knowledge of a property management system or hotel reservation software, strong leadership, and a commitment to delivering exceptional service in a fast-paced environment.

You will recruit and train team members, monitor guest feedback, and collaborate with other departments to

Qualifications

Degree or diploma in Hospitality Management, Business Administration, or related field.
Experience in guest services leadership or front office supervisory roles preferred.
Knowledge of property management systems and hotel reservation software required.

Responsibilities

Oversee Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction.
Lead and motivate the Front Office team to deliver high standards of service and guest care.
Handle guest feedback and reviews, resolving issues promptly to maintain customer loyalty.
Manage check-ins/check-outs, room allocations, and rate strategies to maximize occupancy and revenue.
Recruit and train new team members; ensure staff knowledge of services, pricing, and local area events.