Guest Services Agent

Innisfree 62s; Pensacola (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Descrizione del lavoro

Innisfree Hotels is seeking a Guest Services Agent at the Hampton Inn Pensacola Beach. You will be the first point of contact for guests, handling check-in/check-out, reservations, and guest requests with a friendly, service-oriented approach.

Responsibilities include processing payments, assisting with special services, and maintaining a safe, welcoming environment. Prior hospitality or customer service experience is preferred; high school diploma required.

Competenze

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• English proficiency for written and spoken communication.
• Knowledge of reservation and POS systems.
• Ability to multi-task and work independently.
• Team player with a friendly demeanor.

Mansioni

• Greet guests on arrival and assist with check-in/check-out.
• Assist guests with reservations, changes, and special requests.
• Process payments and verify guest accounts.
• Provide directions, taxi calls, and housekeeping requests.
• Maintain clean, safe work environment and report safety issues.
• Resolve conflicts calmly and maintain professional demeanor.
• Adhere to hotel policies on cash handling and credit procedures.

Conoscenze

Customer service

English communication

Team player

Multi-tasking

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

POS systems

Reservation systems

Descrizione del lavoro

Guest Services Agent### Guest Services AgentApply: FL - Pensacola Beach - Hampton Inn: Full time: Posted 2 Days Ago: JREQ-2026-6591Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.**Location:**Hampton Inn Pensacola BeachGuest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and assisting with their various needs.**Essential Duties and Responsibilities** include the following. Other duties may be assigned.- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.- Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.- Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.- Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.- Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.- Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.- Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.- Be able to diffuse conflict or tense situations with guests.- Must maintain a clean and safe work environment and report any safety issues to management immediately.- Perform any other duties as assigned by management.**Qualifications**1. Must have a high school diploma or equivalent.2. Minimum 1 year of customer service experience required, hospitality industry preferred.3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.5. Knowledge of reservation and POS systems.6. Ability to work with computers and good knowledge of operating software preferred.7. Must be able to multi-task and be detail-oriented.8. Must be a team player.9. Ability to work independently with minimal supervision in a high degree of autonomy.Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.