Guest Services Leader - Front Office & Reservations

Innisfree 62s; Pensacola (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Innisfree Hotels seeks a qualified Guest Services Manager for its Pensacola Beach property. You will oversee the Front Desk, Reservations, PBX, Bell staff, and transportation to ensure exceptional guest experiences and high service standards.

Responsibilities include managing check-ins/outs, processing guest bills, resolving issues, and forecasting room revenue. The role requires leadership, strong customer service, and knowledge of PMS or reservation systems.

Qualifications

• Excellent customer service skills.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Experience in Front Office or Guest Services leadership is preferred.
• Knowledge of property management software (PMS) or hotel reservation systems.
• Ability to recruit, train, and develop staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to foster a positive, caring work environment.

Responsibilities

• Oversee Front Desk, Reservations, PBX, Bell staff and transportation services.
• Handle guest check-ins/outs and process guest bills.
• Monitor guest satisfaction and resolve issues promptly.
• Forecast room revenue and manage rate strategies.
• Recruit, train, and supervise Front Office staff.
• Ensure knowledge of hotel products, services, policies and local area events.

Skills

Excellent customer service

Multitasking

Team player

English communication

Education

Hospitality Management or related field

Tools

PMS software

Job description

Innisfree Hotels seeks a qualified Guest Services Manager for its Pensacola Beach property. You will oversee the Front Desk, Reservations, PBX, Bell staff, and transportation to ensure exceptional guest experiences and high service standards.

Responsibilities include managing check-ins/outs, processing guest bills, resolving issues, and forecasting room revenue. The role requires leadership, strong customer service, and knowledge of PMS or reservation systems.