Front Desk: Guest Experience Specialist

Innisfree 62s; Pensacola (FL); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Innisfree Hotels is seeking a Guest Services Agent at the Hampton Inn Pensacola Beach. You will be the first point of contact for guests, handling check-in/check-out, reservations, and guest requests with a friendly, service-oriented approach.

Responsibilities include processing payments, assisting with special services, and maintaining a safe, welcoming environment. Prior hospitality or customer service experience is preferred; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• English proficiency for written and spoken communication.
• Knowledge of reservation and POS systems.
• Ability to multi-task and work independently.
• Team player with a friendly demeanor.

Responsabilités

• Greet guests on arrival and assist with check-in/check-out.
• Assist guests with reservations, changes, and special requests.
• Process payments and verify guest accounts.
• Provide directions, taxi calls, and housekeeping requests.
• Maintain clean, safe work environment and report safety issues.
• Resolve conflicts calmly and maintain professional demeanor.
• Adhere to hotel policies on cash handling and credit procedures.

Connaissances

Customer service

English communication

Team player

Multi-tasking

Attention to detail

Formation

High school diploma or equivalent

Outils

POS systems

Reservation systems

Description du poste

Innisfree Hotels is seeking a Guest Services Agent at the Hampton Inn Pensacola Beach. You will be the first point of contact for guests, handling check-in/check-out, reservations, and guest requests with a friendly, service-oriented approach.

Responsibilities include processing payments, assisting with special services, and maintaining a safe, welcoming environment. Prior hospitality or customer service experience is preferred; high school diploma required.