Guest Experience Specialist

Highgate; Paradise Valley (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels at the Kimpton Miralina Resort in Paradise Valley, AZ, seeks a Guest Service Agent to greet guests, check them in and out, and maintain attentive service throughout the stay.

The role requires courteous communication, computer proficiency, and the ability to multitask during shifts, with experience in hospitality or customer service preferred. Flexible hours and professional demeanor are essential for daily operations.

Qualifications

• College coursework helpful for the role.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.

Responsibilities

• Greet and welcome guests at the Front Desk according to hotel standards.
• Answer inquiries about services, facilities, and hours of operation.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Balance and complete shift paperwork; manage packages and messages.
• Be familiar with hotel promotions, rates, and in-house groups.

Skills

Customer service

Communication

Multitasking

Computer experience

Education

High School diploma or equivalent

College coursework helpful

Job description

Highgate Hotels at the Kimpton Miralina Resort in Paradise Valley, AZ, seeks a Guest Service Agent to greet guests, check them in and out, and maintain attentive service throughout the stay.

The role requires courteous communication, computer proficiency, and the ability to multitask during shifts, with experience in hospitality or customer service preferred. Flexible hours and professional demeanor are essential for daily operations.