Luxury Resort Operations Director

Highgate; Paradise Valley (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Educational opportunities / Tuition Re

Employee assistance program (EAP)

Tuition reimbursement

Leave programs

Job summary

Highgate Hotels in Arizona seeks a Resort Manager for the Kimpton Miralina Resort & Villas to lead day-to-day operations and deliver a refined luxury guest experience.

You will oversee Rooms, Food & Beverage, and Housekeeping, develop departmental leaders, sustain owner and guest relationships, and ensure compliance with Highgate standards while driving financial performance and staff engagement.

Qualifications

• Minimum of five (5) years of progressive operations experience within luxury resort properties.
• Minimum of two (2) years of experience in a comparable senior resort or hotel operations leadership role.
• Bachelor’s degree preferred; equivalent relevant experience may be considered.
• Strong working knowledge of budgeting, forecasting, profit‑and‑loss statements, revenue optimization, and expense controls.
• Strong leadership, coaching, communication, presentation, and public‑relations skills, with the ability to build high‑performing teams and productive stakeholder relationships.
• Ability to maintain regular attendance and work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Provide day-to-day leadership and oversight of Rooms, Food and Beverage, and Housekeeping to ensure departments operate effectively, efficiently, and in alignment with resort and company standards.
• Lead, coach, develop, and hold Executive Committee and operational leaders accountable for service delivery, departmental performance, employee engagement, and execution of resort priorities.
• Customarily and regularly direct the work of department leaders and their teams and provide meaningful recommendations regarding hiring, performance management, advancement, discipline, and separation decisions.
• Conduct regular property walks and departmental reviews and coordinate corrective action with the appropriate Executive Committee leader.
• Ensure operational compliance with Highgate standards, brand requirements, health and safety practices, and applicable laws and regulations.
• Serve as the senior resort leader during the Managing Director absence and provide direction during operational incidents, emergencies, and other business-critical situations.
• Support the Managing Director with strategic priorities, projects, assignments, and resort-wide initiatives.

Skills

Luxury hospitality

Executive leadership

Staff development

Budgeting

Forecasting

Revenue optimization

Communication

Public relations

Education

Bachelor's in Hospitality Management

Job description

Highgate Hotels in Arizona seeks a Resort Manager for the Kimpton Miralina Resort & Villas to lead day-to-day operations and deliver a refined luxury guest experience.

You will oversee Rooms, Food & Beverage, and Housekeeping, develop departmental leaders, sustain owner and guest relationships, and ensure compliance with Highgate standards while driving financial performance and staff engagement.