Front Desk Guest Services Leader

Highgate Hotels L.P.; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels seeks an Assistant Guest Services Manager for the Kimpton Miralina Resort in Arizona. The role supervises Guest Services, Concierge, and Uniformed Services/Transportation, handling guest complaints and representing management in the Guest Services area.

Responsibilities include ensuring SOP adherence, training, shift leadership, and coordinating with housekeeping on daily room status. Strong communication and guest-focused leadership are essential for success in this position.

Qualifications

• A 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required.
• Proficient in Windows, spreadsheets and word processing.
• Valid driver’s license from the applicable state.

Responsibilities

• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
• Respond to guests’ requests, problems, complaints and/or accidents at the Front Desk or Reservations, ensuring guest satisfaction.
• Assist with development and training of Guest Services personnel.
• Supervise Guest Services, Concierge and Uniformed Services/Transportation staff in daily operations.
• Operate Front Office systems, generate reports, and perform basic programming tasks.

Skills

Supervisory experience

Effective communication

Customer service orientation

Education

4-year college degree or equivalent

Tools

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels seeks an Assistant Guest Services Manager for the Kimpton Miralina Resort in Arizona. The role supervises Guest Services, Concierge, and Uniformed Services/Transportation, handling guest complaints and representing management in the Guest Services area.

Responsibilities include ensuring SOP adherence, training, shift leadership, and coordinating with housekeeping on daily room status. Strong communication and guest-focused leadership are essential for success in this position.