Luxury Resort Operations Leader

Highgate Hotels, LP; Paradise Valley (AZ); On-site; USD 120,000 - 165,000; Full time

Job summary

Kimpton Miralina Resort in Paradise Valley, AZ, is seeking a Resort Manager to lead day‑to‑day operations, partnering with the Managing Director to deliver exceptional luxury guest experiences across Rooms, Food & Beverage, and Housekeeping.

You will guide department heads, ensure financial objectives are met, and uphold Highgate standards and safety. The role requires strategic oversight, strong leadership, and flexibility to manage evenings, weekends, and holidays.

Qualifications

• Minimum of five years of progressive operations experience within luxury resort properties, including a Rooms Division background.
• Minimum of two years in a comparable senior resort or hotel operations leadership role.
• Demonstrated success developing leaders and achieving luxury service, guest satisfaction, operational, and financial objectives.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Strong working knowledge of resort operations, budgeting, forecasting, profit‑and‑loss statements, revenue optimization, and expense controls.
• Strong leadership, coaching, communication, presentation, and public‑relations skills, with the ability to build high‑performing teams and productive stakeholder relationships.
• Sound business judgment and the ability to analyze operational and financial information, establish priorities, and make timely decisions.
• Ability to maintain regular attendance and work a flexible schedule, including evenings, weekends, and holidays, based on business and operational needs.

Responsibilities

• Provide day‑to‑day leadership and oversight of Rooms, Food & Beverage, and Housekeeping to ensure departments operate effectively, efficiently, and in alignment with resort and company standards.
• Lead, coach, develop, and hold Executive Committee and operational leaders accountable for service delivery, departmental performance, employee engagement, and execution of resort priorities.
• Customarily and regularly direct the work of department leaders and their teams and provide meaningful recommendations regarding hiring, performance management, advancement, discipline, and separation decisions.
• Conduct regular property walks and departmental reviews and coordinate corrective action with the appropriate Executive Committee leader.
• Ensure operational compliance with Highgate standards, brand requirements, health and safety practices, and applicable laws and regulations.
• Serve as the senior resort leader during the Managing Director’s absence and provide direction during operational incidents, emergencies, and other business‑critical situations.
• Support the Managing Director with strategic priorities, projects, assignments, and resort‑wide initiatives.
• Partner with the Managing Director and department leaders to maximize revenue opportunities while maintaining luxury service and operational standards.
• Ensure operational departments adhere to approved budgets, forecasts, financial controls, labor plans, and expense‑management expectations.
• Review departmental and resort financial performance, identify variances and opportunities, and direct timely corrective action.
• Ensure financial reviews, forecasts, business plans, and corporate‑directed programs are completed accurately and on schedule.
• Engage, motivate, empower, and develop the resort's operational team while leading by example and reinforcing the principles of diversity, equity, and inclusion.
• Promote collaboration and accountability across operating and support departments through strong relationships and open communication.
• Identify leadership development and succession opportunities and support the growth and retention of high‑performing employees.
• Reinforce a culture of luxury service, safety, respect, accountability, and continuous improvement.

Skills

Leadership

Team development

Communication

Public relations

Financial acumen

Education

Bachelor's degree in Hospitality Management

Job description

Kimpton Miralina Resort in Paradise Valley, AZ, is seeking a Resort Manager to lead day‑to‑day operations, partnering with the Managing Director to deliver exceptional luxury guest experiences across Rooms, Food & Beverage, and Housekeeping.

You will guide department heads, ensure financial objectives are met, and uphold Highgate standards and safety. The role requires strategic oversight, strong leadership, and flexibility to manage evenings, weekends, and holidays.