Guest Experience Specialist

Fairfield Inn New York LaGuardia Airport/Flushing; New York (NY); Sur place; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter benefits

Employee Assistance

Educational/Professional Development

Referral Bonus Program

Résumé du poste

Fairfield Inn New York LaGuardia Airport/Flushing seeks a Guest Service Agent to greet, register, and serve guests in line with hotel standards. You will handle reservations, payments, and guest requests while maintaining safety and high service levels.

Responsibilities include balancing accounts, assisting in breakfast areas, and supporting front desk operations during peak times. This role offers competitive wages and comprehensive benefits through HHM Hotels.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsabilités

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Connaissances

Customer service

Communication

Multitasking

Formation

High School diploma or equivalent

Outils

PMS systems

Description du poste

Fairfield Inn New York LaGuardia Airport/Flushing seeks a Guest Service Agent to greet, register, and serve guests in line with hotel standards. You will handle reservations, payments, and guest requests while maintaining safety and high service levels.

Responsibilities include balancing accounts, assisting in breakfast areas, and supporting front desk operations during peak times. This role offers competitive wages and comprehensive benefits through HHM Hotels.