Guest Service Pro — Flexible Hours & Growth

Palette Hotels; New York (NY); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health benefits

Training & development

Promotion opportunities

Team culture

Résumé du poste

Palette Hotels is seeking a Guest Service Agent at the DoubleTree by Hilton New York – LaGuardia Airport. You will warmly welcome guests, manage check-in and check-out, and collaborate with the Front Office team to deliver consistent, high‑quality service from arrival to departure.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and a professional demeanor under pressure.

Qualifications

• 1–2 years of customer service experience, hotel experience preferred.
• Strong written and verbal communication skills.
• A warm, professional demeanor and the ability to stay composed under pressure.
• Comfort working with hotel systems (OnQ experience a plus)

Responsabilités

• Greet guests and manage check-in/check-out with accuracy.
• Handle reservations, verify rates, and update availability.
• Maintain cash handling accuracy and front desk records.
• Coordinate with the Front Office team to ensure guest satisfaction.

Connaissances

Customer service

Verbal communication

Professional demeanor

Guest relations

Formation

High School Diploma

Outils

OnQ system

Description du poste

Palette Hotels is seeking a Guest Service Agent at the DoubleTree by Hilton New York – LaGuardia Airport. You will warmly welcome guests, manage check-in and check-out, and collaborate with the Front Office team to deliver consistent, high‑quality service from arrival to departure.

The ideal candidate has 1–2 years of customer service experience, strong communication skills, and a professional demeanor under pressure.