Hotel Front Desk Concierge — Guest Services Pro (NYC)

PM-Hospitality-Strategies,-Inc.; New York (NY); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Fairfield Inn Manhattan 5th Avenue in New York, NY seeks a Guest Service Agent to be the welcoming face of the front desk. You will ensure guest satisfaction from check-in to check-out while sharing knowledge about local dining and entertainment.

The role emphasizes professionalism, cash handling, and accurate use of front desk systems. The successful candidate will have a High School diploma and 3–6 months of related experience, with a focus on delivering exceptional customer service and a

Formación

• High School diploma or equivalent.
• 3–6 months of related hospitality experience.
• Strong customer-service orientation and professional demeanor.

Responsabilidades

• Welcome and assist guests at the front desk from check-in to check-out.
• Provide accurate information about local dining, entertainment, and events.
• Handle guest cash transactions and operate PMS and other front desk systems.
• Maintain a friendly, efficient, and problem-solving attitude.

Conocimientos

Customer service

Communication

Guest relations

Cash handling

Professionalism

Local area knowledge

Educación

High School diploma

Herramientas

Computers

Databases

Property management systems

Descripción del empleo

Fairfield Inn Manhattan 5th Avenue in New York, NY seeks a Guest Service Agent to be the welcoming face of the front desk. You will ensure guest satisfaction from check-in to check-out while sharing knowledge about local dining and entertainment.

The role emphasizes professionalism, cash handling, and accurate use of front desk systems. The successful candidate will have a High School diploma and 3–6 months of related experience, with a focus on delivering exceptional customer service and a