Guest Experience Specialist

Alegria Travel Services; New York (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Professional development

Resources access

Continuing education

Supportive team

Job summary

Alegria Travel Services is seeking a friendly Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests, delivering a positive experience through clear communication and careful coordination.

This fully remote role emphasizes excellent service, strong follow-up, and the ability to manage multiple requests while maintaining high professional standards. Onboarding and ongoing training support your success.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service mindset.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Experience in hospitality or guest service is helpful but not required.

Responsibilities

• Communicate with clients to understand their needs.
• Research available accommodations, activities, transportation, and related services.
• Assist with reservations and service coordination.
• Provide confirmations, updates, and relevant information.
• Review important details for accuracy and handle modifications.
• Maintain organized client information and follow up on pending requests and upcoming arrangements.
• Communicate with service providers when additional assistance is needed.
• Help address questions and provide solutions throughout the client experience.
• Maintain a high standard of professional service.

Skills

Excellent communication

Interpersonal skills

Customer-service mindset

Organization

Attention to detail

Research online

Multitasking

Email / digital platforms

Problem solving

Hospitality experience helpful

Job description

We are looking for a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus of this role is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.

Key Responsibilities

• Communicate with clients to understand their needs and preferences
• Research available accommodations, activities, transportation, and related services
• Assist with reservations and service coordination
• Provide confirmations, updates, and relevant information
• Review important details for accuracy
• Assist with modifications and special requests
• Maintain organized client information and records
• Follow up on pending requests and upcoming arrangements
• Communicate with service providers when additional assistance is needed
• Help address questions and provide solutions throughout the client experience
• Maintain a high standard of professional service

Qualifications

• Excellent communication and interpersonal skills
• Strong customer-service mindset
• Good organization and attention to detail
• Comfortable researching information online
• Ability to manage multiple requests and priorities
• Comfortable using email and digital platforms
• Strong problem-solving and follow-up abilities
• Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional resources and online systems
• Continuing education opportunities
• Supportive team environment